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Terms & Conditions

The website www.thianabykm.com Is owned by Karishma Mehta . All the products, designs, images, layout and other content displayed on this website are the intellectual property of Thiana by Karishma Mehta.
Kindly read the following terms and conditions carefully. Please note that by accessing or using the services provided by thianabykm.com, whether automated or otherwise you, a registered user or guest user in terms of the eligibility criteria set out herein you (“User” and/or “you”) agree to be bound by these Terms and Conditions (“Terms”) and any additional terms and conditions are subject to the below mentioned Terms & Conditions. By subscribing to or using any of our services, you agree that you have read, understood, and are bound by the terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the terms, you must not subscribe to or use our services.

INFORMATION & PRIVACY

Information we collect:
We might collect your billing name, billing address, email, mobile number, phone number, street, city, state, pin code, country, IP address, and payment method when you buy the products. We NEVER collect your credit/debit card number or card expiry date or other details pertaining to your credit/debit card on our website. Credit/ debit card information will be obtained and processed by our online payment partners. Your account history shall include (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers.

Use of your personal information:
We reserve the right to use and share your information in the event we believe doing so is necessary to operate this website or where such disclosure may be required by law, or to protect our rights or the rights of others. We shall use information as otherwise permitted by law. We do not sell your personal information to third parties for any reason. We may share your personal information with third parties or affiliates with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you. We try to provide you with the information you need to make reasonably informed choices concerning how our websites use or share your information. We collect your information for website usage, online transactions, and store transactions only. At times we may tie up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and we shall not be liable for the use or misuse of your information by such third parties.

REGISTRATION & SECURITY
Any person may access the Website and the Products either by registering to the Website or using the Website as a guest.
Once registered, you will receive a confirmation mail on your registered email address regarding the password and account designation upon completing the Website’s registration process.
Users are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account.
Users will notify Thianabykm.com of any unauthorized use of their password or account or any other breach of security.
Thianabykm.com cannot and will not be liable for any loss or damage arising from the user’s failure to comply with the Terms and reasonably expected good practices in this regard.

ELECTRONIC COMMUNICATIONS
When you visit thianabykm.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Thianabykm.com reserves the right (but not the obligation) to remove or edit such content.

PRICING
The List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product. With respect to items sold on thianabykm.com, we charge your credit card before your order has entered the shipping process. For any reason, if we are not able to ship your products as per your order, we will intimate you electronically and refund the value of the products. Any additional Shipping Fees, if applicable, will not be refunded.

SHIPPING
We offer FREE SHIPPING in India. The estimated delivery time will differ with each order. Typically, we take around 3 to 4 business days to dispatch orders within India, and 10 to 12 business days to dispatch international orders for Thiana’s ready-to-wear line. Thiana’s WEDDING couture is made-to-order and takes 7 to 8 weeks for production and dispatch, depending on the garment’s design and style. We have not started our international orders yet. We will intimate once we start taking all international orders. For international orders (except the USA), we provide free shipping for all orders above USD 250. On orders less than USD 250, a shipping charge of USD 30 will be applicable.

Delivery
Delivery within India takes 2 to 3 business days and internationally takes 5 to 6 business days after despatching the product, depending on the location and customs clearance in the destination country. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Termination:
Thianabykm.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms. If you or thianabykm.com terminates your use of the Website or any Service,thianabykm.com may delete any content or other materials relating to your use of the Service and thianabykm.com will have no liability to you or any third party for doing so.
You shall be liable to pay for any service or product that you have already ordered till the time of Termination by either party whatsoever.

DUTIES AND TAXES
All of Thiana orders are shipped nationally and internationally from our store in Goa , India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Thiana takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

EXCHANGES, RETURNS AND REFUNDS
In the unlikely event that something you ordered from thianabykm.com is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 7 days from the date on which your order was delivered. Please contact us at info@thianabykm to assist you on the same.
A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered a final sale, and hence is not eligible for refund or exchange.
In special cases, a refund is provided irrespective of the discount when:
1. The order is canceled prior to dispatch due to unavailability.
2. The product is returned due to a quality defect or damage during transit. The refund amount is credited to your initial payment account within 7 working days.
An online credit coupon is a digital credit note that you can avail of in lieu of merchandise return or exchange on thianabykm.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail of the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.

Post Delivery:
Return and Exchange conditions:
* thianabykm.com will accept only Exchanges in the Indian market and not returns if the following conditions are met.
* Exchange only allowed for size change
* Intimation should be sent to info@thianabykm.com within 48 hours of receiving the package.
* The tags on the product should be intact.
* The product should be unwashed, unused and in an undamaged condition.
* The item needs to be returned along with the original packaging.

 

Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made on thianabykm.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, and confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Thiana to begin an investigation.

Cancellation of order

you can cancel your order within 24 hours by sending mail to info@thianabykm.com for Thiana resort line. Orders for Thiana designs and Thiana bridal can not be canceled, once it is placed.

Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity,thianabykm.com reserves the right to cancel all past, pending and future orders without any liability. Thianabykm.com also reserves the right to refuse or cancel orders in scenarios like stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
* Customer doesn’t reply to the payment verification mail sent by Thianabykm
* Customer fails to produce adequate documents during the payment details verification
* Misuse of another customer’s phone/email
* Customer uses invalid email and phone no.
* Customer refuses to pay for an order
* Customer is involved in the snatch and runs for any order
The customer may be considered a loss to business if any of the following scenarios are met:
* Customer with a very high return rate
* Invalid/Incomplete address cases
* Repeated request for monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to business category may be blocked.

SIZING
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

COLORS
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate. Reds and blues tend to run. Please always wash like colors together and dry inside out in the shade. Silks must only be dry cleaned.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Thianabykm.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
Thianabykm.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
INDEMNIFICATION

You agree to indemnify, defend and hold harmless thianabykm.com from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by thianabykm.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Governing LAW and dispute
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Goa.


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Process for Pilferage Claim
* If a customer raises a complaint about partial item/partial order through Customer Care
* The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
An Email will be sent seeking/providing the following information:
* Short description of the case (A few questions will be asked to help us understand the scenario)
* The snapshots of the box (Try to cover the sides which look tampered/damaged as per the customer)
* The refund for prepaid orders will be done after investigation, which usually requires 5-6 business days. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
* Customer fails to provide adequate information about the case
* Customer fails to provide snapshots of the packet and box (if any)
* Customer must not dispose of the packaging for 3-4 days post-delivery. We might need to pick up your packaging for investigation at our end.

Thiana by Karishma Mehta
S-3, Merces Tower, opp. KTC bus stand
Vasco-da-Gama, Goa-403802
M:+91-9922107630
Info@thianabykm.com

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